Return & Refund Policy
At Amrita Craft, we strive to provide you with authentic handicrafts. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please review our Return & Refund Policy below.
Eligibility for Returns
We accept returns for eligible items within [X] days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon arrival.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team within the specified return period and provide your order details.
Our team will guide you through the return process, including providing a return authorization (RA) number and instructions for returning the item.
Pack the item securely in its original packaging, including all accessories, manuals, and tags.
Clearly write the RA number on the outside of the package.
Ship the package back to us using a traceable shipping method. Please note that the return shipping costs are the responsibility of the customer.
Inspection and Refund
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is deemed eligible for a refund, we will process the refund using the original payment method used for the purchase. Please allow [X] business days for the refund to be processed and reflected in your account. Refunds will be issued for the purchase price of the item, excluding any shipping charges.
Exchanges
If you wish to exchange an item for a different size, colour, or style, please follow the return process as outlined above and place a new order for the desired item. Exchanges are subject to availability.
Damaged or Incorrect Items
In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by providing a replacement or issuing a refund, including any applicable shipping costs.
Non-Refundable Items
Certain items are non-refundable, including:
Personalized or custom-made products, unless they are defective or damaged.
Items returned after the specified return period.
Items that do not meet the eligibility criteria mentioned in section 1.
Customer Responsibility
As a customer, it is your responsibility to:
Ensure the accuracy of your shipping address and contact information provided during the ordering process.
Carefully package and secure the item for return shipping.
Bear the return shipping costs unless the return is due to a damaged or incorrect item.
Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services.
